Contact Highglow Jewelers for the Best Price

You may contact Highglow Jewelers in several ways:

Call us at 1-877-556-6113

EX. 11

Chat with us live online
Submit a price request
or...
Visit us at one of our beautiful showrooms in LA, Detroit, or Atlanta

Whichever way you choose to reach us, we will provide you with the best customer service. However, you must call us for the best and most accurate price.

"But why do I have to contact you for a price?"

Because we are an authorized dealer. This means, according to brand bylaws, we cannot provide prices for you on our website. If you see other websites with prices on their product pages, this means they are not an authorized dealer. Be careful when you are looking on other websites online!

Highglow Jewelers Return Policy

16 Days Exchange Policy:

We accept exchanges on “returnable” items toward equal or greater value items within 16 days of the shipping date. Items must be returned in their original unworn condition with all original labels and plastics attached. Removing the return label attached to the items will void this exchange policy. If it is determined by Highglow Jewelers there is any kind of damage such as scratches, marks, blemishes, or alteration of any kind on the item, item box, booklets, and any additions item (promotional gifts) which came along with the purchased item, we will not accept the exchange, in which case the customer will be liable for all shipping and handling fees for returning the item to him/her. We do NOT accept exchanges on any special orders. All special orders are final sale. Items noted by the “R” icon on the invoice will be exchangeable, and items noted by the “N/R” icon on the invoice will not be exchangeable. We will not refund shipping and handling cost. Any credit toward exchange will be for the item sold price less the actual shipping and handling. Please note: return authorization must be obtained for all exchanges.

16 Days Return Policy:

Highglow Jewelers will accept authorized returns ONLY within 16 days from the shipping date. Items must be returned in their original unworn condition with all original labels and plastics attached to the item. Removing the return label attached to the items will void this return policy. If it is determined by Highglow Jewelers that, there is any kind of damage such as scratches, marks, blemishes, or alteration of any kind on the item, item box, booklets, and any additions item (promotional gifts) which came along with the purchased item, we will not accept the return, in which case the customer will be liable for all shipping and handling fees for returning the item to him/her. We do NOT accept returns on any special orders. All special orders are final sale. Items noted by the “R” icon on the invoice will be returnable, and items noted by the “N/R” icon on the invoice will not be returnable. We will not refund shipping and handling cost. Any credit or refund will be for the item sold price less shipping & handling and a 10% restocking fee.

Return Authorization:

All customers MUST request for a RA (return authorization) number for any item being shipped to Highglow Jewelers. NOTE: Any package returned without a RA number will be rejected. All returned items must be shipped to us via INSURED MAIL. Sender is responsible for fully insuring the package. Highglow jewelers will not be held responsible for lost, stolen, or damage packages in transit

Warranty

Manufacturer Warranty:

All the brand items sold by Highglow Jewelers will be protected by the manufacturer international limited warranty. The manufacturer warranty is also valid through any other brand authorized dealer in the world as specified in the particular manufacturer warranty detail.

One Year Extended Warranty:

Highglow Jewelers may offer one year extra extended limited warranty in addition to the manufacturers’ international limited warranty. Please note that this warranty is not associated with the manufacturer’s limited warranty and is covered ONLY by Highglow Jewelers. This warranty does not cover the cost of any shipping. This warranty is an extension of the original limited manufacturer warranty and will provide the same coverage as the original limited manufacturer warranty. This warranty is not valid without the original invoice.

Highglow Jewelers reserves the right NOT to offer this extended warranty to any customer for any or no reason. If this warranty is not applicable your sales associate will notify you at the time of the transaction and your invoice will show no records of the extended warranty.

Shipping

All items are shipped via insured "signature required” shipping services. We will ONLY ship to the verified billing address for credit card transactions. There is No Indirect Delivery. We will not be held responsible for any package lost due to a customer having signed a "signature release form" which would authorize the carrier to leave the package in front of the door. Highglow Jewelers will not be held liable for late packages due to the carrier's fault or act of nature. If the ordered package does not arrive on the given date, please contact us immediately. Any undelivered items must be reported to us within 48 hours of the promised arrival date. In the case that a package is refused or deemed undeliverable, and thus returned to us, any charges incurred will be the sole responsibility of purchaser.

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